FAQ

Yes ! Every single product is hand knit or crochet.

This is me Reny, you can read more on my homepage.

My mommy is my teammate 🙂

Only high-quality yarn. We mostly work with Cotton, Wool, and Acrylic. The toys and dolls are stuffed with fiberfill.

Most of the dolls are with embroidered eyes and for the toys are used safety eyes.

Each of the products can be washed. In their description of you can find detailed information about it.

If the product is Out of stock but marked “Available on Backorder“. The time for production is between 7 and 10 days.

Offcource !

  1. Please just contact us first via email.You can upload pictures of your desired product.
  2. We will answer you is it possible to complete it. How long it will take and how much it will costs.
  3. When your order is ready we will send you pictures.
  4. You can tell us if you want some more changes.
  5. When everything is ready you will receive a custom listing.
  6. When you complete the payment, we ship the product.
  7. You don’t have to pay anything in advance.
  • You have to pick up a product.
  • Add to Cart
  • Proceed to Checkout
  • You have to fill a short form:
    • Name
    • Shipping Adress
    • Email
  • Proceed to the payment method

There is possible to pay with debit or credit card and via Paypal. The Payment Gateway is powered by Paypal. When you click on a “Proceed to Paypal” button you will be redirected to Paypal’s Secure Payment Page. When the payment is done you will be back to our site. 

Right after you pay. You will receive an email which confirms your order.

You will receive information about every step after you make an order:

  • Order Confirmation
  • Production time ( if it’s applicable )
  • Order Proceed
  • Shipping

Yes, we will send you tracking number right after we ship your order.

  • How long it takes?
    • 1-3 days for Bulgaria
    • 10-30 days Worldwide

(But if the shipping lasts more than 30 days please contact us)

  • Worldwide shipping
    • Bulgaria – 5 BGN
    • EU – 6€ + 1€ for every additional product 
    • USA & Canada – $8 + $2 for every additional product 
  • Free Shipping?
    • Bulgaria – Free shipping with a purchase of 60 BGN or more.
    • EU – Free shipping with a purchase of 90€ or more.
    • USA & Canada – Free shipping with a purchase of $100 or more.

We gladly accept returns, exchanges, and cancellations

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within 12 hours of purchase

 

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Digital downloads
Read our Return Policy

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within a certain amount of days.

Read Refund Policy

We are based in “Rose Valley”, Kazanlak, Bulgaria.

Bulgaria is part of the European Union. (EU)

Please, use this contact form or write to us on:

You will receive an answer in 24 hours period.
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